Requesting Replacement Parts: Gathering Information

Replacement Parts Order Form

When requesting replacement parts, please complete a full inventory of all parts before making a request.  We want to ensure you have everything you need to finish your assembly. Below is a list of information we will need before placing your replacement parts order: 

1. A photo of the white product ID label on the product. If you're unable to locate the sticker, share a photo of the front cover of the instruction manual. Click this link for an example of the product ID label if needed: https://parts.dorelhome.com/PartsHomeTemplates/front-end/images/DHP_Label_Factory_IM.gif

   (Click here for instructions on how to send photos) 

2. Part number and quantity of each part required - this will begin with a "T" and can be found in the assembly instructions. 
3. Photos of the product and damaged parts.

4. Reason for replacement: It may be missing, damaged, appear to be mis-drilled, or the color could be off.  The more details you can provide, the better we can assist.

5. Name, shipping address (including apartment number or suite, if applicable), and phone number.

6. Please also indicate whether the shipping box was damaged upon receipt. 

Examples: