- What shipping options do you offer for replacement parts?
- Numerous Missing Parts and Incomplete Orders
- I haven't received my order or my order is incomplete that was purchased through a retailer and want to check on the status and tracking information. (NOT PARTS RELATED)
- I received a parcel that I did not order, what do I do with it?
- Do you ship your replacement parts world wide?
- Whom can I contact to get an update on my product order (not parts order)?
Clean & Care
- I placed an order for replacement parts online; can you please give me an update?
- Missing hardware?
- Missing hardware, legs or parts to my futon or upholstered headboard.
- Do you supply touch up paint for scratches?
- I ordered a replacement part online, is there overnight shipping?
- How much does it cost to buy replacement parts?
- What type of mattress do I need for my wood bunk bed?
- What is the Weight Limit of DHP Furniture's Products?
- How do I convert my crib into a full size bed & what kind of bed rails are needed?
- Greenguard Certified
- What is the ‘fire code’ or ‘flammability standard’ of your futons/sofas?
- The Faux Leather PU used on your items – is it 100% synthetic?
- Not all Legs are Touching the Floor on my Bed or Futon
- I just received my mattress, and it is over a year old. Is this normal?
- Having trouble attaching or removing the back frame to your recliner?
- Having trouble assembling the slats, plastic caps and slat spacers to a metal bed?
- Having trouble assembling the wooden slats and plastic caps to an upholstered bed?