FAQ

Announcements

• Who is Dorel Home?

Shipping

• What shipping options do you offer?
• I received a parcel that I did not order, what do I do with it?
• Do you ship your replacement parts to Hawaii or Asia?
• Whom can I contact to get an update on my product order (not parts order)?
• Do you offer international shipping on replacement parts?
• How much are the shipping fees for replacement parts?

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Returns

• What is your return policy for mattresses?
• I would like to return a DHP product because I am not satisfied, how do I return it?

Clean & Care

• How and what do we use to clean a futon or mattress?
• How do I clean wooden furniture?
• How do I clean upholstered furniture?
• Humidity and temperature change.
• Sunlight

Replacement Parts

• I placed an order for replacement parts online; can you please give me an update?
• I purchased a futon and it is missing the legs, can I order replacement parts?
• Do you supply touch-up paint for scratches?
• I ordered a replacement part online, is there overnight shipping?
• How much does it cost to buy replacement parts?
• How long does it take my replacement part order to go through?

Product Information

• What is the ‘fire code’ or ‘flammability standard’ of your futons/sofas?
• The Faux Leather PU used on your items – is it 100% synthetic?
• What is the “Fire Retardant Barrier” on your mattresses made of? Are there chemicals added to your mattresses?
• Many furniture pieces are latent with chemicals and toxic flammable materials. Are your futons non-toxic and non-flammable?
• What standards do your mattresses comply with?
• How do you guard against the cigarette test (CFR 1632) with your ticking?

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