FAQ
Announcements
Shipping
- What shipping options do you offer?
- I received a parcel that I did not order, what do I do with it?
- Do you ship your replacement parts world wide?
- Whom can I contact to get an update on my product order (not parts order)?
- Do you offer international shipping on replacement parts?
- How much are the shipping fees for replacement parts?
Returns
Clean & Care
Replacement Parts
- I placed an order for replacement parts online; can you please give me an update?
- I purchased a futon and it is missing the legs, can I order replacement parts?
- Do you supply touch-up paint for scratches?
- I ordered a replacement part online, is there overnight shipping?
- How much does it cost to buy replacement parts?
- How long does it take for my replacement part order to be processed and shipped?
Product Information
- What is the ‘fire code’ or ‘flammability standard’ of your futons/sofas?
- The Faux Leather PU used on your items – is it 100% synthetic?
- What is the “Fire Retardant Barrier” on your mattresses made of? Are there chemicals added to your mattresses?
- Many furniture pieces are latent with chemicals and toxic flammable materials. Are your futons non-toxic and non-flammable?
- What standards do your mattresses comply with?
- How do you guard against the cigarette test (CFR 1632) with your ticking?